Technical Support Cover

TECHNICAL SUPPORT COVER

We offer a package for companies that don’t feel the need to hire it staff but still need technical support . We offer Technical support at a fraction of the cost of maintaining technical support staff.This is targeted to SME's that require support but not all the time to justify permanent employees.

Customer Care

• Supporting your customers
• Software, Internet, e-commerce and technology related support services

Social Media

• Reputation management
• Customer Care and services using Social Media support tools

Service Desk

• Single point of contact help desk supporting your end users
• Remotely resolving PC related and business application support

On-site Support

• Providing support at the users desk
• PC roll-outs, refresh and installations

Infrastructure

• Supporting your servers, networks, and operating systems
• From back-up & storage to supporting Unix, Wintel and Linux

Support and consultancy

• Rollout and training on new technical platforms

o    Building custom, bespoke support processes

• Operating to ITIL best practices
• Make experienced decisions on low cost, high quality locations
• Perform outsourcing feasibility studies
• Budget & ROI calculation
• RFI / RFP development
• RFP solicitation
• Strategic plan development
• Project & implementation management
• Management metrics, reporting & KPI development
• Quality assurance
• Customer satisfaction